Phone etiquette

  At this training you will refine your knowledge pertaining phone
  etiquette, for example:

   ● Interviewing and answering techniques on the phone
   ● Transferring phone calls or forwarding calls to other dialog partners
   ● Receiving and transmitting news
   ● Sales training and techniques over the phone
   ● Registry and questioning about information over the phone
   ● How to deal with complaints and objections over the phone
   ● Basics of telemarketing